FAQ
Product Information
Are your products true to colour in the photos?
We do our best to ensure accurate colour representation, but colours may vary slightly due to screen settings and lighting.
What materials are used in your products?
Each product listing includes details about the materials used. If you need more information, feel free to contact us.
Where can I find the product measurements?
You can find the dimensions on the item’s listing under the “Dimensions” section. Additionally, a diagram with measurements is included as the final image in the listing.
Ordering & Payment
Do you offer discounts or promotions?
We occasionally run special promotions.
Can I modify or cancel my order after placing it?
We process orders quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible if you need to modify your order.
Shipping & Delivery
How long does delivery take?
Our shipping policy is available here
Do you offer international shipping?
At the moment, we only ship within the United Kingdom.
Can I track my order?
Yes, you can track you order here
Returns
Our returns policy is available here
Customer Support
How can I contact customer service?
You can contact us here
Do you have a showroom or physical store?
We are an online-only retailer, but we provide detailed product descriptions and images to help with your purchase decision.
Website name: Olyra Lounge
Company name: AWRC ECOM LTD
Registered Address : 14 East Street, Coggeshall, Essex, CO6 1SH, United Kingdom
E-Mail: info@olyralounge.com
Phone: +447403649060
Company Number: 15671549
TAX Number: 25294 14655
You can contact us on the following details and Days (GMT):
Opening Hours:
Monday to Friday: 9:00 am to 5:00 pm*
Saturday and Sunday: Closed
Excluding bank holidays